Salesforce Developer Resume Plano - TX - Hire IT People (2024)

SUMMARY

• Over 8 years of experience in the field of IT industry which includes as a Salesforce Developer/ Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing, and administering cloud applications and experience in the development of software applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, and Chatter applications.
• Hands - on experience in development by implementing APEX Triggers, Classes, controllers, Force.com IDE for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Good experience in developing salesforce Lightning Apps, Components, Controllers, and Events using the aura framework.
• Customized existing Visualforce pages to align with salesforce’s new Lightning UI experience.
• Experience in SFDC Integration using Web Services (SOAP and REST) and Apex Programming Salesforce.
• Worked with Jenkins and code versioning tools to achieve CI/CD within different Salesforce org and experience in GitHub, Jenkins, and Copado for version control and traceability usage.
• Experience in Salesforce Lightning Process Builder, Lightning UI/UX, App builder and creating Visual Workflows, salesforce support communities, and Chatter groups.
• Experience working in an Agile Environment involving in Daily Scrum and planning sessions
• Excellent knowledge in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Salesforce AppExchange.
• Expertise in administration, lightning Configuration, Salesforce CRM, SAAS (Software as service), and Apex language.
• Experienced in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA Applications based on Apex Language and Leveraging Force.com Platform.
• Expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based and portals-based object-oriented enterprise applications. Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Responsible for Customization of theSalesforce Sales Modulefor capturing theLead Generation, Accounts, Opportunities.
• Experience in Configuration and code deployment across multiple Orgs
• Incident Management, Change Management and Administration.
• Experience with multiple incident management ticketing systems.
• Knowledge of ITIL processes (Incident Management) using Service Now and previously ITSM to track and maintain requirements along with the defined priority levels for each case logged in the tool.
• Experience in managing the configurations, releases, upgrades, quotes using CPQ
• Experience in deployment and working on version control tools like GIT, GitHub, Jenkins
• Good knowledge in various technologies like Web Services, HTML, CSS, XML, AJAX, jQuery, JavaScript, Apttus, salesforce CPQ.
• Knowledge ontheField Service Lightning mobile apphow it works and aids on - site job management to a mobile workforce.
• Basic knowledge on how to setupmulti-level territoriesof technicians, create maintenance plans to viewservice tasks, generateservice reportsin turn to manage work orders, scheduling, andmobile workforce.
• Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.
• Having experience on REST methods such as Put (), Get (), Post () and Delete.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) & Ajax Tool Kit, ANT Tool.
• Executed and scheduled releases for multiple salesforce orgs using the Copado ALM tool.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Triggers, Visual Force (Pages, Components), Controllers, Controller Extensions, Reports, Dashboards, SOQL and Lightning (Pages, Components and Events).

Languages: Apex, JavaScript, HTML, C++

Configuration Skills: Declarative Programming & Salesforce OOB Features Utilization.

Deployment Tools: Copado, GitLab, GitHub, Blue Canvas, Jenkins and Traditional Change Sets.

Project Management: Agile and Waterfall

Web Technologies: HTML5, CSS3, JavaScript, Bootstrap, JSON, AJAX, XML, DHTML, PHP, XHTML, Angular JS, SASS, UI Concept Modeling/Wire framing, Node.JS

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, GIT HUB

PROFESSIONAL EXPERIENCE

Confidential, Plano - TX

Salesforce Developer

Responsibilities:

• Designed and developed the Custom objects, Formula fields, Validation Rules, Page Layouts, Lightning components, and Visualforce pages to suit the needs of the application.
• Involved in project technical design plan, conversions, mapping, and configuration of portions of the SFDC application.
• Used sandboxes for testing and migrated code to the production instance using Copado and Git.
• Built custom Lightning components for the Small Group department.
• Integrated with the external system using Web Services Callouts for cleansing addresses and saved the data in Salesforce.com.
• Integrated the SOAP and REST-based Web Services for extracting the data from external systems to display in Lightning pages.
• Provided support for ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom object management, Workflow, and triggers.

Environment: Salesforce.com, Lightning Framework, Apex, Visualforce, Triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, FLS, Workflow, Validation Rules, SOSL, SOQL, AppExchange, Data Loader, Report, Dashboard, Copado, GitHub.

Confidential, LEESBURG - VA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports, and Dashboards.
• Developed Salesforce Lightning Applications using Lightning Components, Controllers, and Events and used custom CSS in the components.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Migrated consistently to lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Involved in creating advanced Tableau functionalities such as geographic mapping, data blending, extract optimization to create advanced chart types and visualizations.
• Integrated Salesforce.com with an external application using SOAP, REST-based web services.
• Experience on all CRM tools (JIRA, Confluence, Artifactory, Jenkins, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.

Environment: Saleforce.com platform, Custom labels, Custom Metadata, salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightning Components Email Services, Security Controls, HTML, JavaScript, Sandbox, XML, Soap UI, Eclipse.

Confidential - Denver, CO

Salesforce Administrator

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Implemented Customer portal, High Volume Customer portal and communities.
• Actively worked on customization of Sales cloud by configuring Web-to-Lead, Assignment rules, Sales Process and Account Team
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Worked on Visual Force Components, Visual Force Pages in Salesforce using Lighting Design System.
• Extend or build new apps with the Lightning app builder and lightning components.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created user roles and profiles, security controls and shared settings.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on Case Entitlements, Service Console, Email-to-Case, Escalation, Auto-response and Assignment rules.
• ImplementedSalesforceDevelopment Cycle covering SalesCloud,ServiceCloud, Chatter & App-exchange applications.
• Made new feature enhancements onServicecloudconsole view and developed some Visual force components
• Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email.
• Created Executive and other Dashboards using wave Analytics.
• Implemented service cloud functionality like case management, field service management and CTI integration.

Confidential, OK

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Enhanced in Communities by adding new fields, fieldsets using Salesforce lightning.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Architected solutions to meet business needs mostly within Salesforce.com Service Cloud, Sales Cloud.
• Experience in Force.com sites development using Visual force, JQuery, custom labels, Ajax toolkit, and CSS.
• Involved in customization of various VisualForcePages for Salesforce users as per requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Worked in an Agile environment, as of solving the issues within deadlines.
• Hands-on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Communities, Eclipse IDE Plug-in, SalesForce.com, Lightening, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, Framingham - MA

Salesforce Developer

Responsibilities:

• Interacted with various business team members of UK based to gather and document the requirements.
• Managed users, Hierarchical roles, profiles, security controls, and territory management.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Worked on cross-platform usage of the project functionality using Lightning.
• Wrote SOQL and SOSL statements within Apex custom controllers, extensions, and Triggers.
• Developed Salesforce.com approval Workflow with tasks from interview schedules and approvals for further interviews finally resulting in offers.
• Integrated the web services using REST and SOAP by generating the necessary stubs from the WSDL files for extracting the data from homegrown applications by using homegrown web services.
• Utilized Data Management features like Data Integration Rules, Data Import Wizard, Data Loader, Data Export, and Mass Transfer/Delete Protocols to validate, transfer, delete, import, and export organization data.

Environment: Salesforce.com, Apex, Visualforce, Triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Sandbox Data Loading, Workflow, Validation Rules, SOSL, SOQL, AppExchange, Data Loader, Report, Dashboard, Force.com IDE.