Sr Salesforce Developer/Administrator Resume Atlanta, GA - Hire IT People (2024)

SUMMARY

• Over 9 Years of IT experience that includes Salesforce.com CRM Platform, Apex technologies and experience with Java/J2EE.
• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, functional design, implementation, and enhancement of projects in Salesforce.com
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document (BRD).
• Worked on customization of various Salesforce.com standard objects that are a part of Sales cloud, Service cloud like Accounts, Contacts, Opportunities, OLI, Products, Price books, Cases, Leads and Campaigns.
• Extensive experience in writing Apex classes and Triggers and creating Visualforce pages.
• Proficient in Salesforce Lightning Design System
• Excellent knowledge in writing SOQL and SOSL queries.
• Experienced usingSalesforce Lightning UI. CreatedLightning AppscombiningLightning Design System, Lightning App Builderand Lightning Component features
• Extensive hands - on experience in creating and managing Apps, Page Layouts, Search layouts.
• Proficient in performing large and small-scale data migration from legacy system like Oracle and SAP to Salesforce using Migration Tool, Data Loader and Data Import Wizard.
• Experience in implementing Many-to-many, Look-up and Master-Detail relationships and Automating business Processes using Approval Process, Process Builder, Workflows, Escalation Rules and Auto-Response Rules.
• Excellent understanding of Roles, Profiles, Permission sets and sharing rules in Salesforce.
• Extensive experience of working on web service call outs using the SOAP & REST API.
• Good knowledge of JQuery, JavaScript, HTML, XML and WSDL.
• Great Knowledge of Jenkins, Github,
• Good understanding of Sales cloud, Service cloud, Partner portal and Customer portal.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Have excellent knowledge in implementing Batch Apex, Schedule Jobs and scheduling reports and dashboards.
• Have a good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, My Eclipse, AJAX, SQL and Microsoft SQL Server.
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
• Experience with Oracle CPQ (formerly big machines)

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages, Components, Health Cloud, Dynamic Components, Controllers (Custom, Extension), Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Lightning, Analytic Snapshots, SSO, Salesforce1.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: JAVA/J2EE, C, C++, C#, APEX, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS.

Web Technologies: IDE and ToolsEclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Created and deployed Service Cloud console to manage the support process.
• Involved in emphasizing Sales Cloud and Service Cloud.
• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud)
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Worked on various SFDC implementations covering Sales Cloud, Service Cloud, and Chatter and AppExchange applications.
• Developed various customized solutions like retail portal, Customer Portal, Inventory Management System, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visualforce and Apex.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked onLightning Process Builderflows, Connect API,Chatterandquick Action
• Involved working in the integrations components by consuming Restful APIs.
• Implemented CPQ solution using Apttus CPQ & Contract Management.
• Deployments using the change sets from one sandbox to other, refreshing the sandbox. Have done many data migration tasks using Data loader and ETL tools like Informatica.
• Worked extensively on SOAP and REST API web service calls.
• Imported data from Excel sheets into Sales Cloud like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Informatica, Deployments, Apttus, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, SOAP and RESTAPI.

Confidential, Minneapolis, MN

Sr. Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer organization.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Worked on health cloud domain for storing data using EHR (electronic health record).
• Created and deployed Service Cloud console to manage the support process.
• Worked on Web portal for collecting information from different sources.
• Provided MnO Support for a robust Community with Visualforce Pages and Apex Classes Involved.
• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application.
• Integrating 3rd Party solutions such as Github, Jenkins, Selenium.
• Migrated data from external sources and performed insert, delete, upsert, and export operations on millions of records.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud)
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Developed custom object in Health Cloud.
• Worked on various SFDC implementations covering Sales Cloud, Service Cloud, Health Cloud and Chatter and AppExchange applications.
• Developed various customized solutions like Provider Portal, Customer Portal, Long Term Management System, Long Term Support and Services, Order Processing, Visualforce and Apex.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Lightning Process Builder flows, Connect API, Workflow rules, and quick Action
• Involved working in the integrations components by consuming Restful APIs.
• Involved in Lightning Migration Project. Including Lightning Web components.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Community cloud, Web portal, Informatica, Deployments, Apttus, Apex, Visualforce, Data Loader, Health Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Visual Studio, AppExchange apps, SOAP and RESTAPI.

Confidential, Kansas City, MO

Salesforce Developer/Administrator

Responsibilities:

• Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API and Web Services.
• Created various custom buttons with JavaScript logic to perform one-click operations.
• Deployed the metadata and other changes using change sets and ANT migration tool.
• Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader, Import Wizard and Excel connector.
• Involved in identifying, planning and implementing new Salesforce.com features and functions, new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Worked on health cloud domain for storing data using EHR (electronic health record).
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Created Triggers on three different frames Case Comments, Attachments, Email messages.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Developed custom object in Health Cloud .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with both technical and functional aspects of Salesfoce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.

Environment: Windows XP, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Veeva CRM, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, JavaScript, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential, Chicago, IL

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platformand provided go live support by agile methodology.
• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed, developed and deployed Visualforce Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements in agile manner.
• Managed all objects used in their organizations in a unified & streamlined manner; collaborate with researchers to discover use cases & patterns, & integrate the findings to build an improved, data-informed product.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Also created profiles and configured the permissions based on the organizational hierarchy using permission sets.
• Designed various Web Pages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Used Service Cloud to allow users to automate service processes, streamline workflows.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Worked on data integration, data clearing, data transfer from third party APIs with requested permission sets using APEX data loader.
• Worked on SFDC Administrative tasks like creating Profiles, Roles and Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Environment: Salesforce.com, Customer Portal, Sales Cloud, Service Cloud, Informatica, Apex Language, Visualforce (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Lightning Experience, Lightning Components, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted GAP analyses by understanding the AS IS process and TO BE process
• Identified Requirements by conducting JAD sessions with subject matter experts and the business owners.
• Generated a BRD with high level requirements and the scope of the project.
• Derived the functional and non-functional requirements from the BRD to create an FRD.
• Created use cases to show the interaction of various external agents or actors.
• As a part of FRD, I also created use case diagrams, activity diagrams and sequence diagrams.
• I also created Wireframes as a part of FRD.
• I was also involved in Impact analyses (Both Business and Technical) in case of a change requests.
• Conducted User Acceptance Testing (UAT) along with the QA team

Environment: Waterfall, Rational Requisite, Rational Clear Quest, Oracle Warehouse Builder, HP QC, Oracle, Rose, MS Office Suite, Java.

Confidential, Cincinnati, OH

Salesforce Developer

Responsibilities:

• Developed Test classes for maximum code coverage and unit tests along with test scripts for UAT.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts and opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Designed various HTML Email templates for Auto-Response to customers.
• Created Custom dashboards displaying real time metrics including forecast, revenue etc.
• Created lead foams, Campaigns to lead foams, assigning task and managing workflows.
• Implemented and Consumed Knowledge based Dashboards and Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Prepared the Data Modelling Design.
• Written customization code using Apex Classes, Visualforce pages, used Visualforce components like Page Block, Command Buttons, Output Panel, Action Region, Action Support and Action Function.
• Used sandbox mode for testing and migrated the code to the production instance in interactions.
• Experienced in Unit Testing for the customizations and developments done during the project.
• Good understanding in CRM business process such as Case Management.

Environment: Salesforce, Apex Language, Visualforce Pages, Triggers, Test Classes, Web Services, WSDL, SOAP, Sales, Marketing Cloud, Custom Objects, Tabs, Data loader, Workflows, Approval process, Reports, Dashboards, Eclipse IDE Plug-in, CSS, jQuery, Windows.